What’s wrong with technology pundits?

[Note: I'd answer the ques­tion "What's wrong with pun­dits?" but who has that kind of time?]

Respond­ing to an arti­cle by David Bor­lind, the Maca­lope writes:

…but one of the biggest prob­lems with the cur­rent state of pun­ditry is to con­fuse what the public wants with what the pundit wants. The two are not nec­es­sar­ily the same.

What both­ers me is that tech pun­dits all seem to be fea­ture obsessed. I guess the pro­gres­sion is some­thing like:

  1. I have no idea how to com­pare these two products.
  2. Oh wait, I can just make one of those cool tables that check off the features.
  3. Ipso facto, Prod­uct A is better than Prod­uct B.

But they go far­ther than that, because this check-​box obses­sion colors all of their per­cep­tions, and you end up with market pre­dic­tions based on fea­ture lists. It’s all well and good to say, “I think you should buy Prod­uct A because it includes extra dongles,” or what­ever, but when you say, “Nobody will buy Prod­uct B because it lacks extra dongles,” you’re tread­ing on thin ice.

Espe­cially when Prod­uct B is made by Apple.

Haven’t these people gotten the memo? Apple isn’t famous for all the fea­tures they add to com­put­ers, they’re famous for leav­ing things out. Sure, they were among the first man­u­fac­tur­ers to ship all of their com­put­ers with USB ports, but every­body remem­bers the fact that they left floppy drives out of iMacs. Yes, they added video to iPods, but what’s more remark­able are the things they’ve never added: FM receivers, WMA sup­port, sub­scrip­tion ser­vices, dis­plays of meta-​data, remov­able bat­ter­ies, remov­able stor­age and plain old USB ports.

And they prob­a­bly never will.

What these people are for­get­ting is that most con­sumers don’t shop with fea­ture lists. Why do you think there are so many 480i TVs for sale? No sane person would buy one if they knew better, but that’s not how con­sumers shop. The jus­ti­fi­ca­tions I hear for buying con­sumer elec­tron­ics sound like:

Any pundit that doesn’t under­stand these things needs to be fired. Aren’t there min­i­mum require­ments for these jobs?

September 19th, 2007 · Category: Technology · Tags: , , , , , , , , , · Comments Off