Last night, because I really hate talking on the phone, I tried out the online ordering service at Papa John’s. The system, though not perfect, was adequate. But, at the end, it told me that I should expect an email from them with my credit card receipt and the time that my food would be ready to be picked up. I never got that email.
But that’s not really the problem. I’m a patient person (for computer’s, not people), and I sat there looking at my email for 30 minutes. At that point, I picked up the phone and called. I explained that I was looking to confirm my order, and because they make good use of caller ID, they did so immediately. So I asked them when it was going to be ready, since the web site never sent me any confirmation, and the woman on the other end of the line said, “It’s ready now. Do you know what carryout means?”
In fact, I do. It’s how I get my pizzas at Capri Pizza, since they don’t have delivery. Which, not coincidentally, is where I’ll be getting all of my pizzas from now on.