Category: ‘Technology’ · TangleBones
An Open Letter to Customer Care Teams
Dear Customer Care Team-members,
I know you don’t care about me or my problems. I know that they only put the word “care” into your job title so that a) we’d associate you with Care Bears and have a harder time strangling you (not gonna dissuade me though), and b) management can snicker behind your back. So let’s not pretend you’re fooling anybody.
Regardless, you don’t have to rub our noses in it by lying to us. Tacking this onto the bottom of your emails:
Please do not respond to this message as no one will receive it.
That’s just bullshit. You created an automated system for receiving and tracking the form that I filled out to complain about whatever it was your company screwed up in the first place. Why not give me an email that does the same thing?
Anyway, I know you’re not listening to this either, so I’ll go back to screaming into this hole in the ground. Maybe somebody in China will care.
Burn in Hell,
Jemal
Minus Plus
Another reason to love feed readers: they catch stuff even when they shouldn’t. Still, I love Garfield Minus Garfield. Even with Garfield.
An Open Letter to Google, Re: Google Apps For Your Domain
Dear Google,
I think it’s pretty clear that I love you. I mean, I did everything I could to get into the Gmail beta as soon as possible, I held contests to give away Gmail invites, I try to convince everyone I know to use Google products, and I only ever use Google for searching. Every product you guys come up with, I’m willing to try. And most of them I like!
So when the Google engineer who was fixing our search appliance at my old job tried to talk me into using Google Apps for Your Domain (GAfYD) to host my email, I was a willing convert. I mean, it’s Gmail but with my (not so) cool domain name! I dutifully updated my MX records, forwarded all of my old mail, and started enjoying the high life. Sort of.
You see, half of your apps don’t seem to know about GAfYD. My Google Reader account has to be tied to my Gmail account. Since I don’t ever get any email from the Reader team, this isn’t a big deal. But today I got an email from the AdSense team letting me know that I could no longer use my GAfYD Gmail address to access AdSense, and must instead use my plain old Gmail address. That I don’t use. That just forwards to my GAfYD Gmail. Which is kinda dumb.
I know you’re a big company. And I know that coordination between teams is hard. But can we please straighten this out? I know that you guys employ some of the smartest people in the world (Hey Kev!) over there, so let’s put those big brains to use!
With love,
Jemal